News

Within the December temperature check we saw improvements in a number of areas as well as decreases in others. As you will note from the grid, this is common movements but does allow us to reflect on areas that we may need specific focus or discussion. Unfortunately participation has declined and sadly does provide a representative view of all staff and therefore hope that those that did not manage to participate in this survey will in the June Birdsong.

Summary of overall results:

 

Comparison of engagement figures

All below figures represent the ‘Strongly Agree’ and ‘Agree’ responses.

Paid Staff	Jan 2019	April 2019	Jan 2020	April 2020	July 2020	Jan 2021	April 2021	Dec 2021		2018 Birdsong	Birdsong 2019	Anthem 2019	Birdsong 2020	Birdsong 2021
Participation	63	67	73	112	70	61	60	63						89
I feel the culture and values are changing for the better	68.2%	68.7%	95.9%	97.2%	87.1%	93.4%	90%	87.3%				58%
I know what we are trying to achieve	88.9%	95.5%	95.9%	97.3%	97.1%	96.7%	95%	88.9%			96%	90%	90%	81%
I feel well informed about what is happening	76.2%	85.1%	91.8%	90%	85.7%	85.2%	83.3%	84.1%		82%	79%	82%	68%	58%
Communication between different departments and teams is effective	55.5%	61.2%	73.9%	79.1%	74.3%	68.8%	61.7%	69.8%		41%	49%	44%	35%	31%
Communication between staff, volunteers and senior management is effective	61.9%	58.2%	82.2%	82.7%	77.1%	70.5%	70%	77.8%		51%	47%	40%	52%	57%
I have confidence in the senior management team	74.6%	68.7%	89.1%	95.5%	82.9%	86.9%	81.7%	76.2%		58%	65%	66%	62%	61%
I have confidence in the board of Trustees	82.6%	92.5%	90.4%	98.2%	94.3%	98.4%	95%	85.7%		55%	69%	72%	70%	71%
Morale at Derian House is high	55.5%	53.7%	86.3%	85.4%	75.7%	70.4%	73.4%	77.7%		47%	32%	40%	46%	53%

* Volunteers now have a separate survey and will be reported separately

Review of verbatim comments

Of the 63 respondents 86% believe that since the Birdsong survey effective communication had increased.

 

We are pleased that the majority feel the communication has improved the senior team are focussed on ensuring that this continues. Please help us by feeding back any other methods of communication that would help you understand what’s happening at Derian.

Summarised points

Participation

The 45% participation figure is disappointing across the organisation. Whilst retail has seen significant improvements, commercial has remained static with reasonable participation and we would like to the participation of our care Team improve dramatically as we saw just 35% which does not give us a true reflection of this vitally important section of our workforce.

Decrease in Trustee and SMT confidence

Confidence in Trustees and Senior Management both decreased. Whilst disappointing we are mindful that we are operating the charity in the ongoing pandemic and cannot always deliver messages that are well received. Both the Trustees and SMT members are committed to providing the upmost support to everyone and if any of feel reduced confidence in us please share your views in order to understand why things happen and support you through these ever changing times. We are delighted that Ruth Islip has now joined us a Hospice Manager and working alongside Dawn and Clare we are confident we have a strong, knowledgeable and effective leadership team working with Lynn and the rest of the Senior Team.

Communication

The increased scores and feedback surrounding communication are excellent. We have noted a verbatim comment about the methods of communication we have utilised throughout the pandemic and the appropriate manager has been made aware of this and is taking steps to ensure everyone is familiar with this method and understand why it is being used.