News

Following the recent introduction of legislation from the Fundraising Regulator, we have updated our Complaints Policy to include how we will investigate and manage any complaint involving how we have handled and processed the data of our staff, patients, families, funders, etc.

Individuals have a statutory right to complain under the Data (Use and Access) Act 2025 about the processing of their data. As a result, we have updated our Complaints Policy in the following areas:

• Section 1 – Policy Statement
• Section 2 – Scope

You can access the updated Policy on our intranet page.

If you do receive a complaint in relation to how we have managed an individual’s information, you should treat this as you would any other complaint.

This will ensure their complaint is treated seriously and that senior leaders are informed as soon as possible. The complaint can then be formally acknowledged, recorded and investigated fully so the complainant is responded to within timescale.